Policies
If you have any questions, please send an email to the following:
Jamn Enterprises Incorporated
P.O. Box 2496
Temecula CA 92593
Phone 951-551-0084
Return Policy
For the most part all sales are final.
If you are not sure of what the colors look like compared to your screen you can send me a message. I have tried to give names to the solids that are common for the color. For instance scarlet red is a bright red that leans towards orange.
Exchanges:
I understand that sometimes the color is not quite what you need for your project so I sometimes will exchange with another color . Exchanged items must be new and in the same new condition. Customer pays for shipping with tracking and post the ribbons back to me within a week of receipt.
Email me immediately upon receipt for return authorization first. Mail the item back within one week. Custom orders are final
Processing Time / CURRENT LEAD TIME
3-6 business days processing time to fill most orders.
7-14 business days for large orders or orders with a lot of colors
If you need your order in a hurry please send a separate email to me for a price quote. I can ship packages express or priority shipping.
International Shipping and Customs Information:
Europe shipping time is estimated at 1-6 weeks Actual delivery time will depend on the shipping method you choose and your customs handling time. I am not responsible for delays due to customs or postal carriers.
Customs and Import taxes:
Buyers are responsible for any customs and import taxes that may apply.
Payment Options:
I accept Paypal or United States Postal Money Orders (USPS). You can purchase these your local United States Post Office.
SALES TAX:
Sales tax is charged for customers in California. It will be calculated in your cart at check out and is not included in the price of the items.
Washing Instructions:
I use 100% silk fabric in my ribbons and cords. Everything may be hand washed in cool water. Use a mild plain dish soap with no additives. Hang them to dry.
For the ribbons you may use a cool iron to press them out. The ribbons will stretch when pressed. If you have a section of a ribbon that stretches too far re-wet it and let it shrink back and repress.
Thanks!
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